Volunteer Coordinator
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Job Summary
Reports directly to Clinical Services Manager. Primary function is to act as liaison between hospice and the volunteers regarding client/family needs and program needs. Screens, recruits and trains prospective volunteers and is responsible for the assignment and ongoing supervision of all volunteers. Maximizes resources through providing in-services and educational opportunities for the public.
Job Qualifications
- Education: High school graduate, graduate of an accredited college/university is preferred.
- Experience: As a volunteer, experience in recruitment and management of volunteers, preferred.
- Skills: Ability to establish and maintain effective working relationships with the IDT and the lay and professional public. Ability to use electronic medical charting software.
- Transportation: Reliable transportation. Current and valid auto liability insurance coverage.
Essential Functions
- Oversee recruitment, orientation, training, retention and evaluation of volunteers.
- Develop and implement training and support programs and materials.
- Oversee scheduling of volunteers.
- Develop volunteer support activities including:support groups, education and in-services, and recognition activities.
- Serve as liaison to other agencies and committees as assigned
- Liaison between staff and volunteers.
- Oversee timely collection, storage and retrieval of volunteer data including monthly, quarterly and annual reports, and progress notes.
- Provide orientation to new staff regarding volunteer services.
- Coordinate the planning, and enhancement of initiatives to increase utilization of volunteers.
- Identify and facilitate outcome-based quality improvement initiatives to improve volunteer programs and services.
- Participate in the planning and implementation of regular volunteer continuing education programs.
- Maintain agency standards for customer service.
- Select, supervise and evaluate volunteers.
- Fiscally manage allocation of resources within the allotted budget.
- Participate in outreach networking presentations to community agencies.
- Develop departmental strategic plan.
- Provides volunteers per the hospice client’s plan of care.
- Collaboratively develops and maintains policies specific to the volunteer program.
- Demonstrates knowledge of, and ensures compliance with, all local, state and federal laws relating to the recruitment, training and retention of volunteers.
- Provides accurate and timely in-services to nursing facilities and public forums as needed.
- Promotes company philosophy to ensure quality of care.
- Establishes a public relations program to foster good working relations between the volunteers and the community.
- Carries out other duties as assigned by the IDT.
- Attends scheduled interdisciplinary team patient care conferences and/or designates volunteer program representative to attend.
- Provides team members with pertinent information regarding volunteers.
- Participates in problem solving discussions.
- Coordinates the development and regular updating of care plans with volunteer goals, interventions and outcomes.
- Maintains communication with volunteers.
- Provides support to volunteers on a regular basis and when difficulties arise.
- Keeps track of volunteer schedules and availability.
- Monitors volunteer burnout and reassigns and/or provides direction.
- Assists with other duties as assigned.
Apply Today!
Do you believe you would be a good fit for our unique company culture? If you are passionate about home care, hospice and community services, we invite you to submit a resume and cover letter to:
careers@integracarehh.com. Be sure to put in the subject line the desired location.
