Resources
  • Patient Rights

  • Home Medical Care Patient Rights

    Home medical care patients have the right:

    1. To competent, individualized health care that is given without discrimination to race, creed, color, age, sex, national origin, disability, marital status, source of payment, or political beliefs.
    2. To expect a written care plan which is in accordance with physicians’ orders and to participate in all decisions affecting his/her care and plan of treatment.
    3. To be informed in advance about the care to be furnished, the disciplines that will furnish the care and the proposed visit frequency.
    4. To know the identity and responsibilities of those who are coordinating, rendering, and supervising the care, including health care providers under contractual relationships.
    5. To have his/her privacy respected and all health, social, and financial information treated as confidential. The patient may approve or refuse to release medical information to any individual outside of the agency, except in the case of transfer to another agency or health facility, or as required by law, accrediting bodies or third-party payment contract.
    6. To a complete explanation of all services provided, initially and on a continuous basis. To health teaching and education in a language or form the patient can reasonably be expected to understand. 
    7. To expect recommendations for services, evaluations, and referrals, appropriate to the nature of his/her illness and rehabilitation, to other community agencies or health care agencies that can assist or enhance the provision of health care regardless of ability to pay.
    8. To be fully informed as to the nature and method of experimental treatment or research and either give documented voluntary informed consent or refuse such treatment.
    9. To be assured that transfer or discharge from the agency is only for medical reasons, self-welfare, or the welfare of others. To participate in the transfer process, to another agency or level of care, if the agency can no longer meet the care or needs of the patient because of the agency’s mission, philosophy, or limitations in its scope of care or services.
    10. To be involved in resolving ethical issues or conflicts about care or service.
    11. To have his/her property and person treated with respect.
    12. To voice complaints or grievances, or ask questions about care or services and recommend changes in policies and services without being subject to coercion, discrimination, reprisal or unreasonable interruption of service for so doing. All complaints will be investigated and documented, including resolution, within five (5) working days after their receipt.
    13. To know that his/her family or guardian may exercise the patient’s rights if the patient has been judged incompetent by a court of law.
    14. To know that Medicare / Medicaid are accepted as payment in full. If you enroll with an HMO during our period of care, then you may be liable and may be billed for services rendered.
    15. To be advised, orally and in writing, of any changes in the payment expectations, as soon as possible, but no later than 30 calendar days from the date the agency becomes aware of the change.
    16. To be informed of the financial responsibilities under private insurance arrangements.
    17. To continuity of services.
    18. To select or change his/her own physician, treatment or agency.
    19. To refuse treatments and to be informed about the consequences of such action.
    20. To have Advance Directives honored as permitted by local, state, and federal law.
    21. To choose or reject ancillary services and to be fully informed of any financial gain or relationship to the agency of such services.
  • Hospice Patient Rights

    Hospice Patients have the right to:

    1. To appropriate, compassionate and comprehensive hospice services provided by a team of professionals without discrimination based on race, national origin, religion, gender, sexual orientation, age, disability, marital status, diagnosis or source of payment.

    2. To receive individualized treatment according to a patient plan of care.

    3. To be free from abuse, neglect, exploitation. 

    4. To be afforded privacy during treatment, hygiene and personal care, in correspondence, communication, visitation, financial affairs, and any other hospice service.

    5. To be photographed only with written consent from the patient or patient’s representative.

    6. To voice or file a complaint against the hospice without fear of reprisal. All complaints will be investigated.
    7. 
To be fully informed regarding your health status in order to participate in the planning of your care. 

    8. To have an understanding of the availability and access to hospice services and the hospice team.

    9. To be assured the individuals who provide care are qualified through education and experience to carry out the services for which they are responsible. And to know the name and title of the individual providing hospice services.

    10. To have your privacy respected and all health, social, and financial information treated as confidential. You may refuse to release medical information to any individual outside of the Company, except in the case of transfer to another agency or health facility, or as required by law, accrediting bodies or third party payment contract.

    11. To know that discharge from Hospice will only be if the patient seeks curative treatment or the patient no longer meets the federal and state requirements governing Hospice or the patient elects to discontinue hospice. 

    12. To expect recommendations for services, evaluations, and referrals, appropriate to the nature of your illness.
    13. To participate in the transfer process if you choose to change to another agency. 
    14. 
To be involved in resolving ethical issues or conflicts about care or service. 

    15. To be treated with consideration, respect, dignity and individuality.

    16. To know that your family or guardian may exercise your rights if you have been judged incompetent by a court of law.
    17. 
To know that Medicare / Medicaid are accepted as payment in full. 
    18. 
To be informed of your financial responsibilities under private insurance or third party payers and to be advised of any changes in the payment expectations, as soon as possible.
    19. 
To continuity of services.
    20. 
To select or change your own physician, treatment or agency.
    21. 
To refuse treatments to the extent permitted by law and to be informed about the consequences of such action.

    22. To be involved in decisions to withhold resuscitation. 
    23. 
To receive information about Advance Directives. To have Advance Directives honored as permitted by local, state, and federal law.
    24. 
To discontinue hospice care at any time.

    25. To refuse to participate in experimental research.

    26. To know that a written copy of rates and charges may be requested.
Nondiscrimination Policy
It is our policy to offer these services to all qualified patients without discrimination in compliance with state and federal regulations.